Privacy Policy

Last updated: 21 September 2026

1. About this Privacy Policy

Brisbane Plumbing and Gas trading as Octoplus Plumbing and Gas respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit or interact with our website;
• contact us by phone, email, SMS, web form or other communication channel;
• request a quote or make a booking;
• purchase or receive plumbing, gas or hot water services from us;
• interact with our marketing or customer communications;
• provide feedback or a review;
• apply for a position with us; or
• otherwise deal with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy deals specifically with how we handle personal information. Our Website Terms of Use separately govern your access to and use of our website.

2. About us

This Privacy Policy applies to:

Brisbane Plumbing and Gas trading as Octoplus Plumbing and Gas

ABN: 76 114 648 743
QBCC Licence: 1082299
Address: 19/104 Barwon Street, Morningside QLD 4170
Email: hello@bris-plumb-gas.com.au
Phone: (07) 3523 1888

In this Privacy Policy, “we”, “us” and “our” refer to Brisbane Plumbing and Gas trading as Octoplus Plumbing and Gas.

3. What personal information we collect

The personal information we collect depends on how you interact with us.

It may include:

• your name;
• residential, property or service address;
• email address;
• telephone number;
• postcode;
• details about the plumbing, drainage, gas or hot water service you require;
• photographs, videos or other information you provide about your property, fixtures, appliances or plumbing systems;
• booking and appointment details;
• quotations, invoices and payment information;
• information relating to previous services or interactions with us;
• correspondence and communications between you and our team;
• customer feedback, survey responses and reviews;
• marketing preferences;
• information about how you interact with our website, emails, advertisements or other digital services;
• device information, browser information, IP address and website usage information; and
• if you apply to work with us, information contained in your application, resume, qualifications, employment history and related recruitment information.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose or you voluntarily provide it to us.

4. How we collect personal information

We may collect personal information directly from you when you:

• submit an enquiry or booking form;
• telephone, email or message us;
• request a quote;
• book or receive a service;
• provide photographs or information about a job;
• communicate with one of our team members;
• make a payment;
• provide feedback or leave a review;
• subscribe to or interact with our communications;
• enter a promotion, competition or survey;
• interact with us on social media; or
• apply for employment with us.

We may also receive personal information from other people or organisations where reasonably necessary. This may include property owners, tenants, property managers, real estate agents, builders, suppliers, contractors, referral partners or another person arranging a service on your behalf.

When you use our website, certain technical information may also be collected automatically through cookies and similar technologies.

5. Why we collect and use personal information

We may collect, hold and use personal information for purposes including:

• responding to enquiries;
• assessing your plumbing, gas or hot water requirements;
• preparing and providing quotations;
• making and managing appointments;
• providing our services;
• communicating with you before, during and after a service;
• contacting property owners, tenants, property managers or other relevant people where necessary to perform a service;
• processing payments and maintaining financial records;
• managing warranties, follow-up work and customer service;
• sending service reminders and other relevant customer communications;
• requesting feedback or reviews;
• improving our services and customer experience;
• operating, maintaining and improving our website;
• understanding how customers use our website and respond to our marketing;
• conducting marketing and advertising where permitted by law;
• maintaining business, taxation, insurance and regulatory records;
• preventing fraud, misuse or security incidents;
• managing complaints or disputes;
• recruiting and managing employees and contractors; and
• complying with legal, licensing, regulatory or insurance obligations.

Where practical, you may choose not to provide certain personal information. However, in some circumstances we may be unable to provide a quote, make a booking, attend your property or provide a requested service without it.

6. When we disclose personal information

We may disclose personal information where reasonably necessary for our business activities or to provide services to you.

This may include disclosure to:

• our employees, technicians and contractors;
• suppliers and product manufacturers;
• property owners, tenants, property managers or real estate agents involved in a service;
• payment processing providers;
• website hosting and technology providers;
• cloud storage providers;
• job management and customer relationship management systems;
• email, SMS and communications providers;
• customer review and feedback platforms;
• marketing, advertising and analytics providers;
• professional advisers including accountants, lawyers and insurers;
• government agencies, regulators or emergency services where required or authorised by law; and
• other service providers who assist us in operating our business.

We do not sell personal information to third parties.

We may also disclose personal information where you have authorised us to do so or where disclosure is required or permitted by law.

7. Overseas storage and disclosure

Some of the technology and service providers we use may store or process information outside Australia.

This may include providers operating or storing information in the United States and other countries in which their technology infrastructure, related companies or service providers operate.

The locations in which information is processed may change from time to time as our technology providers and their infrastructure change.

Where applicable, we take reasonable steps when selecting and working with service providers to ensure personal information is handled appropriately.

8. Website cookies, analytics and similar technologies

Our website may use cookies, pixels, analytics tools and similar technologies.

These technologies may collect information such as:

• your IP address;
• device and browser information;
• pages you visit;
• how long you spend on particular pages;
• how you arrived at our website;
• links or buttons you interact with; and
• information about enquiries or actions taken on the website.

We may use this information to:

• operate and improve our website;
• understand how visitors use our website;
• measure the effectiveness of our advertising;
• improve our marketing;
• diagnose technical issues; and
• provide more relevant advertising or communications.

Some of these technologies may be provided by third parties.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

9. Direct marketing

From time to time, we may contact you about services, offers, useful information, maintenance reminders or other information that we believe may be relevant to you.

We will only send electronic marketing communications where we have the consent or other lawful basis required to do so.

Our commercial electronic messages will provide a way for you to unsubscribe or opt out of further marketing communications.

You can also ask us at any time not to send you marketing communications by contacting us.

We will process unsubscribe requests in accordance with applicable Australian law.

Opting out of marketing communications will not prevent us from contacting you about an existing booking, quotation, invoice, service, warranty matter or other necessary service-related communication.

10. How we hold and protect personal information

Personal information may be stored electronically or, where appropriate, in physical records.

We use reasonable administrative, technical and physical safeguards designed to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• access controls;
• password-protected systems;
• reputable third-party technology providers;
• staff access limited according to business requirements;
• security measures used by our website and cloud service providers; and
• appropriate business processes for handling customer information.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a data breach involving personal information, we will assess and respond to it in accordance with our legal obligations.

11. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, our ongoing business requirements, or to meet legal, taxation, insurance, licensing, warranty or record-keeping obligations.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal requirements requiring us to retain it.

12. Accessing or correcting your personal information

You may contact us if you would like to:

• request access to personal information we hold about you;
• ask us to correct information you believe is inaccurate, incomplete or out of date; or
• ask a question about how we handle your personal information.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be permitted or required by law to refuse access to particular information. If this occurs, where required we will explain the reason for our decision.

13. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand your concern and investigate it.

We will aim to:

• acknowledge your complaint;
• investigate the circumstances;
• communicate with you if we require additional information; and
• provide a response within a reasonable period.

If the Privacy Act applies to us and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or other online services.

Those third parties operate independently from us and may have their own privacy practices and privacy policies.

We are not responsible for the privacy practices of third-party websites or services and encourage you to review their privacy information before providing personal information to them.

15. Information about other people

If you provide us with personal information about another person, such as a property owner, tenant, family member or other contact, you should ensure you are authorised to provide that information to us.

You should also make that person aware, where appropriate, that their information has been provided to us and may be handled in accordance with this Privacy Policy.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our business practices, technology, services or legal obligations change.

The current version will be published on our website and will show the date it was last updated.

We encourage you to review this Privacy Policy periodically.

17. Contact us

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Brisbane Plumbing and Gas trading as Octoplus Plumbing and Gas

ABN: 76 114 648 743
QBCC Licence: 1082299
Address: 19/104 Barwon Street, Morningside QLD 4170
Email: hello@bris-plumb-gas.com.au
Phone: (07) 3523 1888

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